Welcome to Jamboo Limited ("Jamboo," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our Services.
Our Website Terms, Privacy and Cookie Policies are available online at www.jamboo.app. All of these apply to you.
Jamboo Limited is a financial technology company registered as a private limited company in the United Kingdom (Company Registration Number 14541056). Our principal place of business is located at 307 Euston Road, London, NW1 3AD.
3.1 Your agreement with us is contained in these terms and conditions as updated from time to time and duly notified and made available to you.
3.2 If a specific provision in these terms and conditions pertains to a particular product or service, that specific provision will override any general provisions regarding that product or service in case of inconsistency.
3.3 We will usually communicate with you through the Jamboo app. This is how we will provide service information and tell you about any fraud, or suspected fraud, relating to your use of our Services. It is also how we will tell you if there is a security threat. Make sure you regularly check the Jamboo app for this information. We may also communicate with you by text message or email. We encourage you to regularly check your text messages and emails.
Account: Your Jamboo user account that allows you to access and use the Services.
Applicable Laws: All laws and regulations applicable to the Services, including those of the United Kingdom.
Content: Any information, data, text, graphics, or other materials you submit, post, or transmit through the Services.
User: Any individual or entity using the Services.
Services: The Jamboo mobile application, website, and all related features and functionalities offered by Jamboo, including money transfer services, airtime top-ups, and bill payment services.
5.1 To access the Services, you will be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to ensure it remains accurate, current, and complete.
5.2 You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5.3 You agree to provide accurate and complete information when creating your Account and to keep your information current.
5.4 We will conduct due diligence when opening an account with you, collecting your full name, date of birth, mobile phone number, residential address and email address. You will also provide us with a selfie and a photograph of your valid government-issued proof of identification (for example, your passport). This is done for several reasons, including verifying your identity, as well as complying with legal and regulatory obligations.
5.5 We may require additional documentation and information from you during the lifetime of these terms. If you do not provide us with the information or documentation we require, Jamboo may withhold its services until Jamboo receives the documentation or information that Jamboo requires.
5.6 Furthermore, we may also request information about you and the source of the funds you use for our Services.
5.7 Our Customer Privacy Notice (available on our website) provides further details on how we use your information for these and other purposes.
6.1 The fees and charges for using our Services are outlined in our Fee Schedule, which is available on our website and in the Jamboo app. By using our Services, you agree to pay all applicable fees and charges.
6.2 We reserve the right to change our fees and charges at any time. However, we shall keep you informed of any changes by giving you reasonable notice.
7.1 Services Offered
Jamboo provides the following financial technology services:
Money Transfer Services: Send money to individuals and businesses domestically and internationally (subject to permitted limits and destination availability)
Airtime Top-Ups: Purchase mobile airtime and data for yourself or others
Bill Payment Services: Pay utility bills, subscriptions, and other recurring or one-time payments to service providers
Specific terms and conditions may apply to certain Services, which will be provided to you when you sign up for such Services.
7.2 Service Availability
We will make reasonable efforts to ensure that our Services are available at all times. However, we do not guarantee that the Services will be uninterrupted or error-free and we reserve the right to suspend, withdraw, or restrict the availability of all or any part of our Services for business and operational reasons.
7.3 Prohibited Use
You agree not to use the Services:
- To harm, threaten, or abuse any other person
- To interfere with or disrupt the Services
- To use any unauthorized means to access the Services, such as scraping or bots
- To transmit any viruses or other harmful code
- For any illegal or unauthorized purpose
7.4 Preventing Financial Crimes
We are committed to conducting our business with integrity. We respect our legal, regulatory, social and ethical responsibilities to protect our customers against financial crimes and support regulators and law enforcement to combat financial crimes, such as money laundering, financing terrorism, tax evasion, bribery and fraud.
7.5 You Must Not Engage in Prohibited Activities
You must not engage in any prohibited activities or use your account with us or this agreement for any prohibited activities. Prohibited activities include:
a) Any activities that do not comply with applicable laws
b) Illegal or terrorist activities, or the financing of these activities
c) Financial crimes, including money laundering, bribery, tax evasion, corruption or fraud, including a payment that improperly advantages any person
d) Any activities that sanctions apply to
You warrant to us that on the date of creating this account you are not involved in any illegal or terrorist activities.
7.6 Consequences of Breaking Your Warranty
7.6.1 If you breach your warranty:
a) You agree to pay us for any loss that we suffer as a result of your breach; and
b) You agree to pay Jamboo for any loss that it incurs caused by your breach; and
c) You agree to pay immediately on demand.
7.7 We May Investigate Suspected Prohibited Activities
7.7.1 We may conduct identity and fraud checks on you. We may share information about your application for and use of any service with any of the following:
a) Any regulatory authority
b) Any person involved in fraud prevention or law enforcement
c) Affected third parties
7.7.2 You must help us, at your expense, to investigate any prohibited activities, including giving us all information we ask for relating to the prohibited activities. If we suspect or find any prohibited activities, you give consent for us to share the relevant details with any person listed above.
7.8 We May Suspend Your Access
7.8.1 If we suspect that your account or use of our Services has been or is being used for, or is linked to any prohibited activities, we will take immediate action. We do not have to give you notice of the action we will take. We may:
a) Restrict your ability to use the Services so that you cannot initiate transactions
b) Suspend access to your account and Services
c) Block or reverse transactions related to prohibited activities
d) We may take any one or more of these actions for as long as is necessary to protect our rights and those of any affected third parties.
By using the Services, you are permitted to perform the following acts:
Send Money: Transfer funds to individuals and businesses (subject to permitted limits and compliance with applicable regulations)
Purchase Airtime: Buy mobile airtime and data packages for any mobile network
Pay Bills: Make payments for utilities, subscriptions, and other bills to authorized service providers
View Transaction History: Access and review your transaction history and receipts
Manage Your Account: Update your personal information and account settings
All transactions are subject to verification and compliance checks. We reserve the right to decline or reverse any transaction that does not comply with these Terms or applicable laws.
9.1 Privacy Policy
Our Privacy Policy, which is available on our website, describes how we collect, use, and protect your personal data. By using our Services, you consent to the collection, use, and sharing of your personal data as described in our Privacy Policy.
9.2 Account Security
At Jamboo Limited, the security of your account is a top priority. To help ensure your account remains safe, please adhere to the following guidelines:
If possible, you can also temporarily disable your account using the Jamboo app. If you later determine that there is no risk to your account's security, you can re-enable it.
10.1 Fraud Prevention
We take fraud prevention seriously and implement robust measures to protect our users. However, you are also responsible for taking appropriate steps to safeguard your account and personal information.
10.2 Reporting Fraud
If you suspect any fraudulent activity involving your account or our Services, you must notify us immediately at support@jamboo.app. We will investigate all reported cases of fraud and take appropriate action.
10.3 Fraud Awareness
We encourage you to visit our Fraud Awareness page for tips on how to protect yourself from fraud and to stay informed about the latest security threats.
11.1 The Services may contain links to or integrate with third-party websites, services, and applications. We are not responsible for the content or privacy practices of any third-party services. You should review the terms and conditions of any third-party services before using them.
11.2 If you use a third-party provider in connection with our Services, the terms and conditions of this agreement still apply to you in addition to the terms and conditions of any agreement you might make with the third-party provider.
11.3 We are not responsible for the actions, services, or failures of any third-party providers. Any disputes with third-party providers must be resolved directly with them.
12.1 We may impose limits on the amount and frequency of transactions you can make through our Services. These limits are set for security and regulatory compliance purposes and may vary based on your account verification level.
12.2 Transaction processing times may vary depending on the type of service, destination, and third-party payment networks. We will provide estimated processing times, but we do not guarantee specific delivery times.
12.3 Once a transaction is completed, it may not be possible to cancel or reverse it. Please ensure all transaction details are correct before confirming.
THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND SECURITY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
To the fullest extent permitted by law, Jamboo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
(i) Your use or inability to use the Services;
(ii) Any unauthorized access to or use of our servers and/or any personal information stored therein;
(iii) Any interruption or cessation of transmission to or from the Services;
(iv) Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our Services by any third party;
(v) Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not Jamboo has been advised of the possibility of such damages; or
(vi) Delays, failures, or errors in transaction processing caused by third-party service providers, payment networks, or telecommunications systems.
You agree to indemnify, defend, and hold us harmless from and against any and all claims, losses, expenses, liabilities, and damages (including reasonable attorneys' fees) arising out of or related to your use of the Services or your violation of these Terms.
16.1 You may terminate your account at any time by contacting our customer support through email at support@jamboo.app or through the Jamboo app. Upon termination, you must cease all use of the Services.
16.2 You must cancel any pending transactions. If your relationship with us ends, you can ask us for copies of any documents that were uploaded to the app as well as your transaction information for the previous six years.
16.3 We reserve the right to suspend or terminate your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Services, us, or third parties, or for any other reason.
We may revise these Terms at any time by posting the revised Terms on the Services. You are responsible for checking the Terms periodically for updates. By continuing to access or use the Services after any changes to the Terms, you agree to be bound by the revised Terms. Changes might be as a result of:
a) Changes in laws or regulations;
b) Decisions or recommendations we have to follow (such as those made by Court or Regulators);
c) New Industry Guidance and Codes of Practice.
These Terms will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms constitute the entire agreement between you and us regarding your use of the Services.
If you have any complaints regarding our Services, please read our complaints procedure policy on our website on how to submit a complaint.
If you have any questions about these Terms or our Services, please contact us at:
Support: support@jamboo.app
Website: www.jamboo.app
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Thank you for choosing Jamboo Limited. We look forward to serving you.
© Jamboo Ltd 2024
