Frequently Asked Questions

Who is Jamboo

Jamboo Limited is a company registered in UK under company number 14541056.

How do I lodge a complaint?

If you are dissatisfied with any provision of our services, you can send an email to support@jamboo.app. For detailed information, read our Complaints Procedure Policy on our website.

How do you ensure the privacy of customer data?

We strictly adhere to privacy regulations and employ robust data protection measures. Your personal and financial information is encrypted, and access is limited to authorized personnel only. We do not share your data with third parties without your consent, unless required by law. Find out more by reading our Privacy Policy.

Will I be able to link my Jamboo account with other financial apps?

Yes, we support integrations with select financial apps and services. This allows you to add funds, track your purchases and send funds online seamlessly.

What to do in the event that you suspect you have been scammed

If you suspect you've been scammed, report the incident customer support on support@jamboo.app.

For more tips on how to safeguard yourself from fraud or scams, visit Fraud Awareness Page on our website.

What to do if I need help with my Jamboo App

Contact our customer support on support@jamboo.app.

How will I know whether the registered mobile number or email address is the right one?

The partially masked mobile number and email address will be displayed on the authentication page so that you can check that those details are correct. If the mobile number and email address are incorrect, cancel the transaction and either update your information on the portal or contact Customer Services by emailing support@jamboo.app

What is the process for Authentication?

You will receive a 6-digit One Time Password (OTP) for each online purchase you make at participating merchants. The OTP will be sent by SMS or by email to the mobile phone or email address which you have registered with your card provider. Simply key in the OTP on the authentication page displayed and press the ‘Submit’ button. The OTP will then be verified by your card provider and the transaction will be approved or declined

How can i qualify for a FREE Hoodie with Jamboo

To qualify new users have to complete the following actions:
* Create an account and complete ID verification
* Purchase at least £10 worth of airtime or data

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